Shipment & Warranty

• Delivery & Shipment Terms

  Haptikos exoskeletos are delivered under DAP (Delivered at Place) according to Incoterms® 2020 to the destination address specified by the buyer at the time of order confirmation.

  Supplier Responsibilities

  The Haptikos team (Quanta & Qualia PCC) is responsible for:

  • Product packaging and protective handling

  • Preparation of all required shipment documentation

  • Export approvals and regulatory compliance

  • Loading and domestic freight charges

  • International freight coordination

  • Delivery at the agreed destination address (DAP)

  Buyer Responsibilities

  The Buyer is responsible for:

  • Customs clearance upon arrival in the destination country

  • Payment of any applicable import duties, local taxes, or VAT

  • Ensuring accurate and accessible delivery location to avoid delays or issues

  Please consult with your local customs office to confirm applicable charges before finalizing your order.
• Warranty Coverage

  Each Haptikos exoskeleton is covered by a 1-year limited warranty (365 calendar days) from the date of delivery at the Buyer’s premises.

  This Warranty Covers:

  • Hardware or mechanical defects under normal use

  • Failures not caused by misuse, unauthorized alterations, or negligence

  • Collection and repair/replacement of failed equipment

  • Delivery of a fully operational replacement unit (if needed)

  This Warranty Does Not Cover:

  • Improper use outside the guidelines provided in the official User Manual

  • Physical damage due to mishandling, accidents, or abuse

  • Unauthorized disassembly, modification, or repairs

  • Use of the system by individuals not meeting the recommended user group (i.e., only healthy adults)

• Warranty Claim Process

  In the event of a fault or issue within the warranty period:

  1. 1. Contact the Haptikos support team through the Contact Page, including:

        • Order and Product serial number

        • Description of the issue

        • Photos or logs (if applicable)

     2. If the issue qualifies for warranty coverage:

        • Haptikos will arrange collection of the failed product.

        • We will repair or replace the unit and return a fully functional system at no cost to the buyer.

     3. If the issue falls outside the warranty scope:

        • A repair fee and shipping charges may apply.

        • You will be informed of the costs before any action is taken.