Refund & Return Policy

• RETURN ELIGIBILITY

  You may request a return within 15 calendar days of receiving your product, regardless of whether you are purchasing as an individual (B2C) or on behalf of a business (B2B).​

  To be eligible for a return:​

  • The product must be unused, undamaged, and returned in its original packaging, including all accessories and documentation.​
  • All returns must be authorized in advance through the Contact tab.

  Non-returnable items include:​

  • Software licenses or that have been activated.​
  • Customized or modified products ordered.​
  • Products returned without prior authorization.​

  Note for EU customers: This policy includes and extends the minimum 14-day right of withdrawal granted under EU Directive 2011/83/EU.​

• HOW TO REQUEST A RETURN
  • Go to www.haptikos.tech and open the Contact tab.​
  • Submit a return request including:​
    • Order number​
    • Serial number (if applicable)​
    • Reason for return​
  • If eligible, you will receive a Return Merchandise Authorization (RMA) number and return instructions.​

  Do not send back any items without receiving an RMA first.​

• REFUND

  Once your return is received and inspected:​

  • We will notify you of the approval or rejection of your refund.​
  • Approved refunds will be processed within 30 business days via your original payment method.​
  • Refunds will include the product price and:​
    • For individual customers, standard shipping charges (per EU law).​
    • For business customers, shipping fees are non-refundable, unless the return is due to a QUANTA & QUALIA PPC error.​
• LATE OR MISSING REFUNDS

  If you haven’t received your refund:​

  • Check your bank or credit card account again.​
  • Contact your bank or credit card provider – processing delays may occur.​
  • If you’ve completed the above and still haven’t received your refund, contact us via the Contact tab on our website.​
• SHIPPING YOUR RETURN
  • You are responsible for return shipping costs unless the return is due to a product defect or shipping error of QUANTA & QUALIA PPC.​
  • Use a trackable and insured shipping method. We cannot guarantee receipt of returned items otherwise.​
  • The return shipping address will be provided in your RMA instructions.​
• STILL NEED HELP?

  If you have any questions regarding your return, refund, or warranty, please use the Contact tab at:​ 👉 https://www.haptikos.tech​

  Our support team will respond within 5 business days.